Responsible Gambling

Our Commitment to Responsible Gambling

At TG Casino, we are committed to providing a safe and enjoyable gaming environment. We recognise that gambling should be entertainment, and we take our responsibility to protect our players seriously. We actively promote responsible gambling practices and provide tools and resources to help you maintain control of your gaming activity.

We comply with all applicable gaming regulations in New Zealand and work continuously to prevent problem gambling and protect vulnerable players, including minors.

Recognizing Problem Gambling

Problem gambling can affect anyone. It's important to recognise the warning signs early. If you or someone you know experiences any of the following, it may indicate a gambling problem:

• Spending more time or money on gambling than intended
• Feeling anxious or irritable when trying to cut down or stop gambling
• Chasing losses by gambling more to recover money lost
• Gambling to escape problems, stress, or negative emotions
• Lying to family or friends about gambling activity or losses
• Borrowing money to gamble or pay gambling debts
• Neglecting work, education, family, or social responsibilities due to gambling
• Continuing to gamble despite negative financial or personal consequences
• Experiencing mood swings or depression related to gambling outcomes

Self-Assessment Questions

Ask yourself these questions honestly to help evaluate your gambling habits:

• Do you gamble with money intended for essential expenses such as food, rent, or utilities?
• Have you tried to reduce your gambling without success?
• Do you feel a strong urge to gamble despite negative consequences?
• Are your gaming sessions longer than you planned?
• Do you gamble to feel better or to escape problems?
• Have friends or family expressed concern about your gambling?
• Have you hidden gambling activity from others?
• Do you feel guilty or ashamed after gambling?

If you answered yes to several of these questions, please consider seeking support from a professional counsellor or contacting one of the helplines listed below.

Setting Personal Limits

One of the most effective ways to maintain control is to set personal limits before you start playing. TG Casino provides tools to help you manage your gaming responsibly:

Deposit Limits

You can set a daily, weekly, or monthly limit on the amount of money you deposit into your account. Once you reach your limit, you will not be able to deposit further funds until the limit period resets. This helps prevent overspending.

Loss Limits

Set a maximum amount of money you are willing to lose within a specific time period. If your losses reach this limit, your account will be temporarily restricted from further play.

Time Limits

You can set a session time limit to automatically log you out after a specified period. This encourages regular breaks and helps prevent extended gaming sessions.

Wager Limits

Establish a maximum bet amount per game to control the pace and scale of your play. This helps protect your bankroll and extends your gaming session duration.

To adjust these limits, visit your account settings through our website. You can increase, decrease, or modify your limits at any time, though reductions typically take effect immediately.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling, TG Casino offers self-exclusion and cooling-off options:

Cooling-Off Period

A cooling-off period temporarily suspends your account access for a period you choose, ranging from 24 hours to several weeks. During this time, you cannot log in or access your account. After the period ends, your account automatically reactivates.

Self-Exclusion

Self-exclusion is a longer-term measure where you voluntarily exclude yourself from gaming for a minimum of six months to several years. Once activated, your account will be permanently closed, and you will not be able to log in or access your funds during the exclusion period. Self-exclusion is monitored and enforced, and we do not permit account reactivation during the exclusion term except under exceptional circumstances as permitted by New Zealand gaming regulations.

To request self-exclusion or a cooling-off period, contact our support team through our website, and provide clear instructions regarding your preferred exclusion period and timeframe.

Reality Checks and Session Reminders

TG Casino provides automatic session reminders to encourage responsible play:

• Session duration notifications appear at regular intervals to remind you how long you have been playing
• Balance reminders display your current account balance to keep you aware of your spending
• Time-based warnings notify you when you approach your pre-set time limits

These reminders are designed to promote awareness and encourage mindful gaming decisions. You can customise reminder frequency through your account settings.

Protection of Minors

TG Casino is strictly for persons aged 18 years and over. We have strict verification procedures in place to ensure that only eligible players can access our platform. We:

• Require age verification during account registration
• Perform identity checks to confirm all players are at least 18 years old
• Use geolocation technology and payment verification to prevent underage access
• Train all staff on recognising and preventing underage gaming
• Monitor accounts for suspicious activity that may indicate underage use

Parents and caregivers are encouraged to discuss responsible gaming with young people and to use filtering software to restrict access to gaming websites on shared devices.

Helpful Resources and Helplines for New Zealand

If you or someone you know needs support with problem gambling, the following organisations in New Zealand provide free, confidential assistance:

Problem Gambling Foundation (PGF)

• Phone: 0800 664 262 (free call, 24/7)
• Email: [email protected]
• Website: www.pgf.nz
• The PGF is New Zealand's leading provider of problem gambling support and offers counselling, information, and resources.

Gamblers Anonymous New Zealand

• Phone: 0800 668 269
• Website: www.gamblersanonymous.org.nz
• Provides peer support through group meetings and one-on-one assistance for people struggling with gambling addiction.

1Doc3

• Phone: 0800 327 623
• Website: www.1doc3.co.nz
• Offers free counselling services, including support for gambling-related issues, available to all New Zealanders.

Samaritans

• Phone: 1737 (call or text, 24/7)
• Website: www.1737.org.nz
• Provides emotional support and crisis intervention for people in distress, including those affected by problem gambling.

Department of Internal Affairs – Gambling Commission

• Website: www.dia.govt.nz
• New Zealand's gambling regulator provides information about responsible gambling and gaming regulations.

How to Get Help

Getting help is a sign of strength, not weakness. Here are steps you can take if you or someone you care about needs support:

• Reach out to a helpline: Call one of the organisations listed above. All calls are confidential and free.
• Talk to someone you trust: Share your concerns with a family member, friend, or healthcare provider.
• Seek professional counselling: Contact your general practitioner for a referral to a counsellor or therapist specialising in gambling issues.
• Use our self-exclusion tools: Implement a cooling-off period or self-exclusion through your TG Casino account to take immediate action.
• Access online resources: Visit the websites of the organisations listed to learn more about problem gambling and available support.

Our Responsible Gambling Tools

TG Casino provides a comprehensive suite of tools to support responsible gaming:

• Deposit Limits: Control how much you deposit daily, weekly, or monthly
• Loss Limits: Set a maximum loss threshold before your account is restricted
• Time Limits: Automatically log out after a specified gaming duration
• Wager Limits: Establish maximum bet amounts per game
• Session Reminders: Receive notifications about session duration and account balance
• Cooling-Off Periods: Take a temporary break with automatic account suspension
• Self-Exclusion: Exclude yourself from gaming for an extended period
• Reality Checks: Pop-up notifications to encourage mindful decision-making

All of these tools are available through your account settings. We encourage you to use them proactively to maintain a healthy gaming balance.

Additional Information

For more information about our terms and conditions, privacy practices, and overall gaming policies, please review our Terms and Conditions and Privacy Policy.

Gambling should be fun and entertaining. If it stops being enjoyable, please take action. TG Casino is here to support you, and we encourage all players to gamble within their means and to seek help if needed. Remember, you are in control.