Privacy Policy
1. Introduction
TG Casino is committed to protecting your privacy and ensuring you have a positive experience on our website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online casino, including all related websites, applications, and services that link to this policy.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. Your continued use of TG Casino following the posting of revised Privacy Policy means that you accept and agree to the changes.
2. Data Controller Information
TG Casino operates as the data controller for all personal information collected through our platform. We are registered and operating under the laws of New Zealand. For inquiries regarding data protection and privacy matters, you may contact our data protection officer through the contact information provided at the end of this policy.
3. What Data We Collect
Personal Information
When you register an account with TG Casino, we collect personal information including but not limited to:
- Full name and date of birth
- Email address and phone number
- Residential address and postal code
- Government-issued identification details for verification purposes
- Payment and banking information
- Account preferences and communication choices
Technical Information
We automatically collect certain technical data about your interactions with TG Casino:
- IP address and device identifiers
- Browser type, version, and operating system
- Pages visited, time spent, and navigation paths
- Referring website or search terms used to find us
- Device type and mobile network information
- Approximate geographic location based on IP address
Gaming and Transaction Information
To provide our gaming services, TG Casino collects:
- Gaming history and betting patterns
- Account balance and transaction records
- Deposits, withdrawals, and payment methods used
- Frequency and duration of gameplay sessions
- Winnings and losses
- Bonus claims and promotional participation
4. How We Use Your Data
TG Casino uses the information we collect for the following purposes:
- Account Management: Creating and maintaining your TG Casino account, processing transactions, and managing your account settings
- Compliance and Verification: Verifying your identity, age, and eligibility to use our services in accordance with New Zealand gambling regulations
- Service Delivery: Providing gaming services, processing payments, and delivering customer support
- Responsible Gambling: Monitoring for signs of problem gambling and enforcing responsible gambling limits you have set
- Fraud Prevention: Detecting, preventing, and addressing fraudulent activities, security breaches, and other harmful conduct
- Marketing Communications: Sending promotional offers, updates, and newsletters only to users who have opted in to receive such communications
- Analytics and Improvement: Analyzing usage patterns to improve TG Casino's features, services, and user experience
- Legal Obligations: Complying with applicable laws, regulations, and legal requests from authorities
5. Cookies and Tracking Technologies
TG Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences and login information.
- Essential Cookies: These are necessary for TG Casino to function properly and cannot be disabled. They enable basic functionality such as page navigation and access to secure areas
- Performance Cookies: These collect information about how you interact with TG Casino, helping us understand which features are most popular
- Targeting Cookies: These may be set by our advertising partners to display relevant promotions across different websites
You can control cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use TG Casino fully. We also use web beacons, pixels, and similar technologies for tracking and analytics purposes.
6. Data Sharing with Third Parties
TG Casino may share your personal information with the following categories of third parties:
- Payment Processors: Financial institutions and payment service providers who process your deposits and withdrawals
- Identity Verification Services: Third-party verification services to confirm your identity and age
- Regulatory Authorities: Gaming regulators, tax authorities, and law enforcement agencies as required by law
- Customer Support Providers: Third-party support services that assist in providing customer service
- Marketing Partners: Carefully selected partners who may help deliver targeted advertising, only with your consent
- Data Analytics Providers: Companies that help us analyze usage data and improve our services
We do not sell or rent your personal information to third parties for their own marketing purposes. Any sharing is limited to what is necessary to provide our services or comply with legal obligations. All third parties are bound by confidentiality agreements and must protect your data in accordance with applicable privacy laws.
7. Data Retention Period
TG Casino retains your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Retention periods vary depending on the type of information:
- Account Information: Retained while your account is active and for a minimum of seven years after account closure for compliance and dispute resolution purposes
- Transaction Records: Maintained for seven years in accordance with New Zealand financial regulations and anti-money laundering requirements
- Technical Data: Generally retained for twelve months unless a longer period is required for security or legal reasons
- Marketing Communications: Retained until you opt out of communications
Once the retention period expires and the information is no longer required, TG Casino will securely delete or anonymise your data.
8. Your Rights
Under New Zealand privacy law, you have the following rights concerning your personal information:
- Right of Access: You have the right to request access to the personal information TG Casino holds about you
- Right to Correct: If your information is inaccurate or incomplete, you may request that we correct it
- Right to Deletion: In certain circumstances, you may request deletion of your information, subject to legal retention requirements
- Right to Opt Out: You can unsubscribe from marketing communications at any time by following the instructions in any marketing email or adjusting your preferences through our website
- Right to Data Portability: You may request a copy of your personal information in a commonly used, machine-readable format
- Right to Lodge a Complaint: You have the right to lodge a complaint with the Privacy Commissioner if you believe we have breached your privacy rights
To exercise any of these rights, please contact us using the information provided in the Contact Information section below.
9. Security Measures
TG Casino implements comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorised access, alteration, disclosure, and destruction. These measures include:
- SSL encryption for all data transmitted between your device and our servers
- Secure password authentication and optional two-factor authentication
- Regular security audits and penetration testing
- Restricted access to personal information on a need-to-know basis
- Secure data storage with industry-standard firewalls and intrusion detection systems
- Secure disposal procedures for physical documents containing personal information
While TG Casino strives to protect your information using appropriate security measures, no system is completely secure. We cannot guarantee absolute security of your data transmitted over the internet. You are responsible for maintaining the confidentiality of your account credentials.
10. Changes to This Policy
TG Casino reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the "last modified" date at the top of this page and provide notice through our website or by email to registered users.
Your continued use of TG Casino following the posting of changes means you accept and agree to the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or TG Casino's privacy practices, please contact us:
- Email: [email protected]
- Mailing Address: TG Casino, Privacy Department, New Zealand
- Website: Through our website at the contact form provided
You may also contact the Privacy Commissioner of New Zealand if you believe we have not adequately addressed your privacy concerns. For more information about responsible gambling, please visit our Responsible Gambling page.
For additional information regarding our terms of service, please review our Terms and Conditions.